Welcome to awwpetsshop.com! To help you better understand our products and services, we have compiled some frequently asked questions and their answers. If you still have questions during your browsing, please feel free to contact us.
How do I place an order? You can easily place an order by following the steps below:
Browse our website and find the items you want to purchase.
Select the appropriate quantity and options, and then click “Add to Cart”.
Click the shopping cart icon to view your shopping cart and confirm the items and quantities.
Click “Checkout” and follow the prompts to fill in the shipping information and payment information to complete the order.
How do I check the status of my order? You can check the status of your order by:
Log in to your account and check the “My Orders” section.
Check the order confirmation email you received, which contains tracking information.
What is the refund and return policy? If you are not satisfied with the product, we offer the following refund and return policy: Return period: You have 30 days from the date you received the product to request a return. Refund conditions: The product must be unused and in its original condition. Certain products (such as food and personalized products) are not eligible for a refund. Return process: Please contact customer service to request a refund, and after receiving confirmation, send the product back to our designated address.
How do I contact customer service? If you have any questions or need further assistance, please contact us by: Email: hannahposey@awwpetsshop.com
Company: Aww Pets LLC Phone: +1 225 466 2688
How do I deal with product quality issues? If the product you received has quality problems or is damaged, please follow the steps below:
Take a photo to record the problem and contact customer service as soon as possible.
Provide order information and problem description, and we will help you solve it.
What is the privacy policy of the website? We take your privacy very seriously. Please refer to our Privacy Policy page to learn how we collect, use and protect your personal information.
