Thank you for choosing awwpetsshop.com. We are committed to providing high-quality products and services. If you are not satisfied with the purchased product, we provide the following refund terms to ensure your rights.
Refund Policy
Return period: Customers can apply for a refund within 30 days after receiving the product. Requests after 30 days will not be accepted.
Items eligible for refund: The following items are subject to the refund policy:
Unopened and original goods. Defective or damaged goods (please take photos to confirm when you receive the goods).
Items not eligible for refund: Food, toys, care products, etc. that have been opened or used. Any customized or personalized products.
Steps to apply for a refund If you meet the refund conditions, please follow the steps below to apply for a refund:
Inspection and Processing: Once we receive the returned merchandise, we will inspect it. Orders eligible for a refund will be processed within 48 hours and the refund will be issued to the original payment method. The specific time to receive the refund may vary depending on the payment method.
Refund Time Refunds are usually processed within 5-10 business days after we receive the returned merchandise. Please note that the time for refunds may vary depending on the payment processor.
Change Terms We reserve the right to modify the refund terms at any time. Any changes will be posted on this page and will be effective when posted. It is recommended that you check the refund terms regularly for the latest information.
Contact Us If you have any questions about our refund policy or need further information, please feel free to contact us:
Company: Aww Pets LLC Email: hannahposey@awwpetsshop.com Phone: +1 225 466 2688 Thank you for choosing awwpetsshop.com, we look forward to serving you! 1
